The moment when the software became a service for which the customer pays in a subscription model or in the form of a subscription was a huge turnaround in business relations. From now on, it was no longer just about the customer buying the service – the game of customer retention began! Satisfying enough and valuable enough for him to decide to extend his subscription. What have been the reactions to these customer-centric changes? From boring but important facts, it is worth recalling the year , when the publication.
On the basis of Lemkin’s statements
Outside in: The Power of Putting Customers at the Center of Your Business” (Harley Manning, Kerry Bodine) was publish, which shs new light on the issue of Customer experience. However, the proverbial “dot over the i” is put by Jason Lemkin, the founder of SaaStr – the world’s largest community of SaaS managers, founders and entrepreneurs, who during the Gainsight Pulse conference in says: “Customer success is where % of the revenue is. Forbes later call Spain Mobile Number List Customer Success “The Best Kept Secret of Hyper-Growth Startups. Can you feel this snowball gathering momentum? Let’s talk about the possibilities of your business.
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Do you want to take advantage of our offer or ask a question? Contact us! Mandatory fields Name your e-mail Telephone What interests you? company name Of personal data can be found here. Customer Success: evolution In recent years, the Customer Success optic has gain great popularity and has quickly been adapt to other branches of business. No wonder – it is an absolute ally of every client, and if you believe the assurances of most entrepreneurs, it is the client’s success and his development within the services of our company that is the driving force for further joint activities. Objective – to achieve mutually beneficial results. The above paragraph LOB Directory quite neatly defines the current concept of Customer Success.
