But, the challenge is here. If you do one of these three things well, you The first may have a chance, but if you do two at the same time, it is already very challenging. If you do all three well, it is too difficult! Why do most apps think they have a lot of room for improving user value, but it is difficult to really improve user value? It is because it is difficult to really do these three things well, so user communication is not good!
The dividend of improving user The first
Value lies in solving these three problems. The where to manually find so-called effective user communication is to solve these three problems!
Three Elements Solution for Effective User Communication
Effective communication is about satisfying the user’s intentions to the greatest extent possible within the cost range at the right time and in the right way, centered around the user’s intentions.
Although difficult, these three elements are not unsolvable if implementing decisions: the fine line between success and failure we have good methods, resources and tools.
Understand user intent
Many apps have also been trying to grasp the user’s intentions, is text services no but there are two difficulties behind the apps’ inability to do this well.
The user’s intention often changes depending on the user’s status. However, during the period when the user closes the App, the user’s status and intention may change a lot, but the App operator cannot grasp the changes in the user’s status during this period.
Moreover, not only is every user of the App different, but the same user is also different in different states. We can think of users as being in a “superposition state”. They will not always like to drink coffee, nor will they always only want to travel to Ailao Mountain. It is more likely that they are interested in many things in a certain state, and change their intentions when they are in another state.
