That’s when the automatic consultant offering help should join the action. How advanced the scenario you create depends only on you, remember that it should answer primarily to real questions and problems of your customers. Chatbots in customer service It’s totally intuitive that when we think about chatting, we also think about customer service. And within every service. According to a study published in the report. Chaty w Polsce” by Synergia, we most often use chatbots in the following situations: Service topics, i.e. reports of errors and failures as well as complaints, are in second and third place on the list. This shows that in the face of problems with a service or product.
Information about payments and FV
Customers are looking for quick and direct contact that will allow them to settle the matter right away or at least get the first information. In what other cases can we use chatbots to improve customer service? Order status information Possibility to change the details of the order during the conversation, e.g. the date of commencement of the contract or change of the delivery address Enabledisable a package or service An order to make a transfer or other banking Sweden Mobile Number List services Withdrawal from the contract and product returns NPS research, satisfaction surveys How to measure the effectiveness of chatbots.
The basic parameters that are measured
Most tools have a built-in analytics panel that presents data with varying degrees of detail. First of all, attention should be paid. To those that will actually allow us to conclude about the effectiveness of the implementation. Different parameters may be important when implementing a chatbot for the sales department, different for the service department, and still different in e-commerce, where the bot will automatically recommend products. Are Interaction information: number of usersconversations, recognition of returning users, demographics, archive of LOB Directory previous conversations Conversation statistics.
